Frequently Asked Questions

Get Your Physical Therapy Questions Answered

As part of our goal to bring you the information you need to learn as much as possible about your physical therapy, MOST offers answers to these frequently asked questions. Browse through these questions and their answers to get a better understanding about how to get the “MOST” out of your physical therapy.

General

Q. Do I need a referral to receive treatment at MOST?

Answer. Physical therapy does not require a referral or prescription initially. Any patient can come in and have 10 visits or 30 days of treatment with MOST without a referral or a prescription. After that initial period, a prescription is required unless you are taking part in our injury prevention/performance enhancement program. Your insurance coverage for the initial 10 sessions/30 days of treatment will vary, so check with your provider before seeking treatment. You are responsible for paying in full for your treatment at the time of service. This includes the full amount or anything not covered by your insurance.

Q. What is the difference between a prescription and a referral?

Answer. A prescription is a note from your physician to your physical therapist with a diagnosis that recommends physical therapy as a treatment option. A prescription allows you to work with your MOST therapists for a longer period of time, as it voids the 10 visit/30 day rule. A referral is a document sometimes requested by your insurance company that you will need to fill out to receive coverage for your therapy.

Q. What insurance providers do you work with?

Answer. You can view a list of the insurance providers we work with by viewing the Insurance Information page.

Q. What should I bring to my initial visit?

Answer. You should bring your insurance card and driver’s license to your first visit. You can also download the forms available in our forms library and fill them out before you come in to save time. If your insurance requires a prescription or referral to cover payment for services, please bring your documentation. Dress in comfortable, loose-fitting clothes that will allow your physical therapist to access and treat the affected areas of your body.

Q. How can I pay for my visit?

Answer. Please pay necessary session costs at the time of service. At MOST, we accept cash, check, VISA® or MasterCard®.

Q. How will my doctor know how I’m doing with therapy?

Answer. Your physician will be regularly updated on the progress of your therapy. Keep your physical therapist informed of any doctor’s appointments so your physician can be updated at that time.

General

Q. Do I need a referral to receive treatment at MOST?

Answer. Physical therapy does not require a referral or prescription initially. Any patient can come in and have 10 visits or 30 days of treatment with MOST without a referral or a prescription. After that initial period, a prescription is required unless you are taking part in our injury prevention/performance enhancement program. Your insurance coverage for the initial 10 sessions/30 days of treatment will vary, so check with your provider before seeking treatment. You are responsible for paying in full for your treatment at the time of service. This includes the full amount or anything not covered by your insurance.

Q. What is the difference between a prescription and a referral?

Answer. A prescription is a note from your physician to your physical therapist with a diagnosis that recommends physical therapy as a treatment option. A prescription allows you to work with your MOST therapists for a longer period of time, as it voids the 10 visit/30 day rule. A referral is a document sometimes requested by your insurance company that you will need to fill out to receive coverage for your therapy.

Q. What insurance providers do you work with?

Answer. You can view a list of the insurance providers we work with by viewing the Insurance Information page.

Q. What should I bring to my initial visit?

Answer. You should bring your insurance card and driver’s license to your first visit. You can also download the forms available in our forms library and fill them out before you come in to save time. If your insurance requires a prescription or referral to cover payment for services, please bring your documentation. Dress in comfortable, loose-fitting clothes that will allow your physical therapist to access and treat the affected areas of your body.

Q. How can I pay for my visit?

Answer. Please pay necessary session costs at the time of service. At MOST, we accept cash, check, VISA® or MasterCard®.

Q. How will my doctor know how I’m doing with therapy?

Answer. Your physician will be regularly updated on the progress of your therapy. Keep your physical therapist informed of any doctor’s appointments so your physician can be updated at that time.

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